Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, we are committed to making it right through a refund or replacement.
1
Inspect Package
Upon arrival, please inspect your shipment immediately to ensure all items are present and still cold.
2
Document Issues
If there is damage or a discrepancy, take clear photos of the packaging and the product.
3
Contact Support
Email our customer service team within 24 hours of delivery with your order number and photos.
4
Resolution
Our team will review your claim and process a replacement shipment or a refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing